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I wanted to have Carl come on the show to share his perspective on leading not only his business but an industry of people who lead their businesses. Carl always leads with empathy and cares deeply about helping others. He’s been one of my best friends and mentors in the world for a long time.
About Carl Smith
Bureau of Digital Twitter: @carlsmith | LinkedIN
A theater major who decided to act like he understood business, Carl spent 14 years in advertising before launching his digital agency, nGen Works, in 2003.
nGen ran for 12 years, constantly experimenting with different models of management and team structure, including the Jellyfish Model which was flat before flat was cool.
Towards the end of nGen’s run, Carl attended the very first Bureau event and fell madly in love with the concept of building community in the web industry. So much so that a few years later he closed nGen to take over the Bureau in 2016. Now Carl spends every day connecting digital professionals to give them the support they need.
Success is not a matter of control, it is a matter of resilience.
— Carl Smith (@carlsmith) June 2, 2014
Carl and I had a podcast that ran for about 2 years called BizCraft.
Topics Covered in this Episode of WM:
You do not look like the same business you were when you started as you do 5, 10 or 15 years into it.
Formalizing processes within your business so it can exist beyond YOU.
Your heart must really be into what you want to do as a business.
Lead with empathy first and the rest will fall into place.
Humility in leadership.
How do you enact change in your organization or to your business.
Learn from your mistakes: Always look at the story your decisions make in the end.
Leadership is a lonely place. You need to spend time around ‘like minds’ to share your place and what you’re dealing with.
….and many war stories.
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